Terms of sale
In plain words: you order a personalized magazine made just for you. Because it is made to your specifications, the usual 14-day right of withdrawal does not apply, but you can cancel for a full refund until we have your finished materials, and we fix or reprint anything that arrives defective.
1. Who we are
These terms apply to every order placed on this website. The seller is Ruslan Idrysov, a sole trader (OSVČ) registered in the Czech Republic, identification number (IČO) 21339325, with its registered address at Kurzova 2222/16, Stodůlky, 155 00 Prague 5, Czech Republic. The responsible tax office is the Financial Office for Prague 5. We trade under the brand ONCOVER and we are referred to below as “we” or “us”.
You can reach us through the message function on your order page, by replying to any email we send you, or using the contact details in the Imprint.
2. What you buy
A personalized printed magazine (Family, Couple or Personal) about the people you choose. We write the texts from your answers, design the layout from your photos, and print the issue. Every issue is unique; nothing is taken from a template filled with stock text. Format, page count and paper are described on each product page. Where you order the optional digital version, you also receive a PDF of the finished issue.
3. Ordering and contract
You choose a magazine, the number of copies and any options, enter your details and pay at checkout. A binding contract is concluded when we confirm your order by email after your payment has been received. The price, contents and terms shown at checkout are fixed for your order. After payment you receive a link to a questionnaire where you add your answers and photos. You can pause and continue at any time.
4. Prices and payment
All prices are in euro and include VAT where applicable. Delivery within the EU is free. Optional extras such as Express production or the digital version are shown with their price before you pay. You pay the full amount when you order, by card, Apple Pay or Google Pay. Payments are processed by Stripe; we never see or store your card details. The Christmas promotion “Family 2+1” applies to three Family copies in one order: you pay for two, the third is free.
5. Your materials
You are responsible for the answers, texts and photos you provide. You confirm that you have the right to use them and, where people appear in the photos or stories, that they are aware of it and you may share them. Please provide at least 15 photos; sharp, well-lit photos give the best result. We may refuse or remove content that is unlawful, offensive or infringes the rights of others, and refund you for the affected part if we cannot deliver the order without it. We correct light and colour and retouch gently, but we do not change how people look. If you ordered preview approval, we send you a layout to approve before printing, and approved content is printed as approved.
6. Production time
Standard production takes two weeks and starts when your materials are complete. Express production (+€39) takes one week. To receive your magazine for Christmas, order and complete your materials by 1 December for standard production, or by 15 December for Express, while capacity lasts. If your materials arrive late, the production date moves accordingly. If we miss the production date we confirmed to you, you receive a full refund.
7. Delivery
We deliver free of charge to any address in the EU, to you or straight to the recipient. Delivery times depend on the country and the carrier, so we cannot promise a date after dispatch. Details are in the Shipping section below.
8. Cancellation and right of withdrawal
Your magazine is made to your specifications and is clearly personalized. For such goods the statutory 14-day right of withdrawal for distance contracts does not apply (Art. 16 lit. c of Directive 2011/83/EU). We still let you cancel voluntarily: until your materials are complete and you submit them to us, you can cancel the order and we refund the full price. After that production begins and cancellation is no longer possible, except where we agree otherwise in writing. Your statutory rights in case of a defect are not affected.
9. Defects and complaints
If your magazine is defective, damaged or does not match the approved content, you are entitled to a free reprint or replacement or, if this is not possible, to a refund, in line with your statutory rights as a consumer, including the two-year legal guarantee. Please report a defect without undue delay, with photos, as described in the Complaints & returns section. Differences that are normal in printing, such as minor colour variation, and the technical quality of photos you supplied are not defects.
10. Your content and rights
You keep all rights to your texts and photos. You give us the right to use them only to produce and deliver your order. We never use your content in marketing, on social media or in our portfolio without your separate, written consent, which you can refuse at no disadvantage. The layout, design and editorial work we create belong to us, and you receive the right to use your printed magazine privately as a gift and keepsake.
11. Liability
We are liable without limitation for intent, gross negligence, injury to life, body or health, and wherever the law does not allow a limitation. In other cases our liability is limited to the typical damage foreseeable at the time of the order and, in any case, to the price of the order. Your mandatory consumer rights remain unaffected.
12. Complaints and disputes
Please contact us first; we want to solve the problem with you. If we cannot agree, consumers can turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz) as out-of-court dispute resolution body. These terms are governed by Czech law; if you are a consumer, you keep the mandatory consumer protection of the country where you live and you may also sue us in the courts of that country.
13. Changes and language
The version of these terms in force when you place your order applies to that order. The terms are available in English and German; in case of doubt, the version in the language you used to order prevails.
Privacy policy
We use your data to make your magazine and nothing else. Your photos and stories are private, are only seen by the people who produce your order, and are deleted after delivery.
Who is responsible
The controller of your personal data is Ruslan Idrysov, sole trader, Kurzova 2222/16, Stodůlky, 155 00 Prague 5, Czech Republic, IČO 21339325 (“we”). You can contact us for any data protection question through your order page or the contact details in the Imprint.
What we collect and why
Order and contact data (name, email, delivery address, country, language, order details) to conclude and fulfil the contract, to deliver your magazine and to communicate with you about your order. Legal basis: performance of a contract (Art. 6(1)(b) GDPR).
Your story: the answers to the questionnaire and the photos you upload. We use them only to write, design and print your magazine. They may contain information about other people such as family members, and sometimes sensitive details. Please share only what you want printed and only with the consent of the people concerned. Legal basis: performance of a contract; where you include special categories of data in your story, your explicit consent given by providing it (Art. 9(2)(a) GDPR).
Payment data: payments are handled by Stripe. We receive confirmation of payment and a payment reference, but not your full card number. Legal basis: performance of a contract.
Accounting and tax data (invoices, payment records) to meet our legal obligations (Art. 6(1)(c) GDPR).
Technical data (IP address, browser data, security logs) to keep the website secure, prevent fraud and fix errors. Legal basis: our legitimate interest (Art. 6(1)(f) GDPR).
Email offer: if you leave your email to receive a discount code and a reminder before the deadline, we use it for exactly that. Legal basis: your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.
Optional cookies, only if you accept them (see Cookie settings).
Who receives your data
We only share data with service providers who work for us under data processing agreements or who are independent controllers for their own task: Stripe (payments), Supabase (database and file storage, EU region), Vercel (website hosting), Resend (transactional email), our printing partner in Austria and the carrier (name, delivery address and, for printing, your magazine content), our accountant, and, only if you accept it, Google (address suggestions in checkout). We do not sell your data and we do not use it for advertising.
Transfers outside the EU
Some of our providers are based in or may access data from outside the European Economic Area, for example in the USA. In that case the transfer is based on an adequacy decision of the European Commission (such as the EU-US Data Privacy Framework) or on the standard contractual clauses of the European Commission.
How long we keep data
Your photos and questionnaire answers are deleted within 30 days after your order has been delivered, or earlier if you ask us. Order, delivery and communication data are kept for as long as needed to handle your order, complaints and warranty claims, and invoices and payment records for the period required by tax and accounting law (up to 10 years). Data for the email offer is kept until you withdraw your consent. Security logs are deleted after a short period, normally within 90 days.
Your rights
You have the right to access your data, to have it corrected or erased, to restrict processing, to receive your data in a portable format, to object to processing based on legitimate interest, and to withdraw consent at any time with effect for the future. Contact us and we will answer within one month. You also have the right to lodge a complaint with the Czech data protection authority, Úřad pro ochranu osobních údajů, Pplk. Sochora 27, 170 00 Prague 7, www.uoou.gov.cz, or with the authority in the country where you live.
Automated decisions, children and security
We do not make decisions based solely on automated processing. Our service is intended for adults; photos of children may be submitted only by their parents or legal guardians. We protect your data with encrypted connections, access limited to the people producing your order, and regular security reviews.
Shipping
Free tracked delivery across the EU, to you or straight to the recipient.
Production and dispatch
Standard production takes two weeks from the moment your materials are complete; Express production takes one week. Your magazine is printed in Austria and shipped with tracking. We send you the tracking link by email when it is dispatched.
Delivery area and cost
We deliver to all EU countries. Delivery is free; the price you see at checkout is the price you pay. We do not currently deliver outside the EU.
Delivery times
Carrier times differ by country and are not guaranteed. As a guide, delivery within Austria, Germany and the Czech Republic usually takes a few working days after dispatch and to other EU countries a few days longer. For Christmas, order early, because carriers are busy in December.
Gifts and the delivery address
You can send your magazine directly to the recipient and add a personal card message. Please check the address carefully: if a parcel is returned because the address was wrong or incomplete, we will resend it after you confirm the correct address and may charge the extra postage.
Delays
If we expect a delay, we tell you immediately and explain the next steps. If we miss the production date we confirmed, you receive a full refund.
Damage in transit
Please check the parcel on arrival. If your magazine arrives damaged, report it within 14 days with photos of the magazine and packaging, and we reprint and send it again at no cost to you.
Complaints & returns
Something wrong with your magazine? Tell us, send a photo, and we put it right.
How to report a defect
Contact us through your order page or by replying to your order email. Please include your order number, a short description of the problem and photos. The sooner you tell us, the sooner we can help. We confirm that we received your complaint and settle it within 30 days at the latest.
What we do
If the magazine is defective, damaged in transit or does not match the approved content, we reprint and send a replacement free of charge. If a replacement is not possible, or the problem is not solved, you may ask for a price reduction or a refund. Your statutory rights as a consumer, including the two-year legal guarantee, remain unaffected.
What is not a defect
Normal variations typical for printing, such as slight colour differences between screen and paper, the sharpness of photos you supplied, and content that you approved in the preview, are not defects. If you simply wish you had chosen differently, we will gladly help where possible, but we cannot promise a free reprint.
Returns
Because every magazine is personalized for you, it cannot be returned for a refund after production has started (see Terms of sale, section 8). Defective goods are always replaced or refunded as described above. Refunds are made to the payment method you used, normally within 14 days.
Out-of-court dispute resolution
If we cannot agree, consumers can contact the Czech Trade Inspection Authority (Česká obchodní inspekce, Štěpánská 567/15, 120 00 Prague 2, www.coi.cz).
Imprint
Provider and seller
Ruslan Idrysov, sole trader (OSVČ), operating under the brand ONCOVER
Kurzova 2222/16, Stodůlky, 155 00 Prague 5, Czech Republic
Identification number (IČO): 21339325
Date of establishment: 6 March 2024
Tax office: Financial Office for Prague 5
Responsible for the content
Ruslan Idrysov, address as above.
Production
Our magazines are printed in Austria.