Question 1

Isn’t a photo book cheaper?

Accepted Answer

A good photo book costs around €250, and you still design it yourself. Ours starts at €85 per copy: an editor writes the stories, a designer lays out every page, and it’s printed as a real magazine.

Question 2

Can’t I just make this myself in Canva?

Accepted Answer

You could spend evenings on layout and writing. With us it’s done for you: you share memories, we do everything else.

Question 3

Is it really a unique gift?

Accepted Answer

Yes. Every issue is made for one specific person or family. No templates filled with stock text.

Question 4

What if I don’t like the result?

Accepted Answer

Every magazine is built from what you tell us, and an editor checks every page before printing. If you’d like to see the layout first, request a preview approval when you order.

Question 5

What if the text says something untrue?

Accepted Answer

We only use the facts you give us, and an editor checks every text before printing.

Question 6

How do I know what it will look like?

Accepted Answer

See real pages, spreads and a flip-through of each magazine type on our Examples page.

Question 7

Will it look cheap? Is it too thin?

Accepted Answer

52–80 pages, depending on how much you share, on thick, premium magazine paper, A4, the size of a classic glossy magazine, with professional PUR binding.

Question 8

I don’t have many good photos.

Accepted Answer

Ideally send us 30–60 photos: childhood, family, celebrations, everyday moments. Phone photos are fine, and old prints photographed with your phone work too. The more you share, the more pages your magazine gets (52–80).

Question 9

I have no professional photos.

Accepted Answer

Smartphone photos work. We’ll tell you if any image is too small to print well.

Question 10

I don’t know what to write.

Accepted Answer

You don’t write articles. You answer simple questions with example answers, skip any you like.

Question 11

I don’t know their whole story.

Accepted Answer

All questions are optional. Share what you know, we build the issue around it.

Question 12

I don’t have time for a questionnaire.

Accepted Answer

It takes about 10 minutes. Your draft saves automatically, continue whenever you like.

Question 13

Will it arrive before Christmas?

Accepted Answer

Order by 1 December for standard production (2 weeks). After that, Express production (1 week, +€39) until 15 December, while capacity lasts. If we miss our production date, you get a full refund. Carrier times vary across the EU, so earlier is safer.

Question 14

Do you deliver outside Austria?

Accepted Answer

Yes, free to every EU country. Delivery times depend on the country and carrier, so we can’t promise exact dates outside our production time.

Question 15

What if delivery is delayed?

Accepted Answer

Every order is tracked. If there’s a delay, we tell you immediately and explain the next steps.

Question 16

What if it arrives damaged?

Accepted Answer

Send us a photo and we replace it free of charge.

Question 17

Can I send it directly to the recipient?

Accepted Answer

Yes, add a separate delivery address and a personal card message.

Question 18

Can I order several copies?

Accepted Answer

Yes, the more copies, the lower the price per copy: €169 for one, €112.67 each for three, €85 each for six. Shipping is free.

Question 19

Is it safe to upload personal photos?

Accepted Answer

Yes. GDPR-compliant storage, access only for your order team, deleted after delivery, or earlier on request.

Question 20

Will my photos be used in ads?

Accepted Answer

Never without your separate, explicit consent.

Question 21

What if I made a mistake in a name or date?

Accepted Answer

Tell us right away. Before production starts we can still fix it; once printed, it can’t be changed.

Question 22

Can I return a personalized magazine?

Accepted Answer

Personalized items are excluded from the EU withdrawal right once production starts. Defects are always replaced. See our terms.

Question 23

Can I order in German or English?

Accepted Answer

Yes, English and German, each checked by an editor in that language.

How can we help?